This article is going to help answer the concern –
My WordPress Website Needs Maintenance, so Who is Responsible?
TOP FIVE COMMON QUESTIONS WE RECEIVE FROM CONSUMERS WHO WANT TO KNOW IF THEIR WORDPRESS WEBSITE NEEDS MAINTENANCE AND WHO IS RESPONSIBLE
- Can I manage my website or the maintenance of my WordPress website myself?
- Doesn’t my host take care of these updates?
- Isn’t my website designer (or developer) responsible for updates?
- Who’s responsible if my website crashes or breaks?
- Doesn’t my website host make backup copies of the site for me if there’s a problem?
(1) Question: Can I manage my website or the maintenance of my WordPress website myself?
- Does your current business structure provide you the available time, resources, and expertise to achieve these goals?
- Is this routine maintenance scheduling worth your time and efforts?
(2) Question: Doesn’t my host take care of my website updates?
(3) Question: Isn’t my website designer (or developer) responsible for updates?
(4) Question: Who is responsible if my website crashes or breaks?
Answer: The short answer here is – You are. At the end of that long day, your website is your property; your business asset, no matter who is hosting it or managing it. That means the buck stops with you.
With that said, if you have a working agreement in place with a service provider that defines their tasks, responsibilities and possible remedies, there could and should be some level of conjoined responsibility of these task-actions and results, but there will also likely be limitations on those responsibilities unless everything is privately owned and operated on one-ownership level of site, and the equipment and software involved in hosting, monitoring, and maintaining this asset — which is NOT the case for 99.999999% of small business situations today.
(5) Question: Doesn’t my website host make backup copies of the site for me if there’s a problem?
Answer: Not necessarily. Some website hosting companies will include backups as part of their hosting service but may not provide these backup tasks every day or even every week. This can cause possible (and problematic) resulting loss of data and content if something happens in between these backup timeframes.
Furthermore, just because they run backups doesn’t mean those backups are meeting your expectations. Here are three things to consider
- FULL backups of BOTH your design files and your database files (this could mean a loss in the visibility of the site design or functionality as you know it).
- Even if the site IS backed up, it doesn’t necessarily mean those files are available to you on demand – (sometimes you have to request a copy and wait for it, and sometimes there are additional fees involved with receiving or uploading those copies).
- Just because a solution may be available doesn’t mean these services are necessarily automated. In other words, the vendor may have an option to have backups turned on, but doesn’t automatically offer this or do this for you because it’s provided as an “optional add-on” solution and therefore, requires your request of the service, the approval to add, or the agreement of additional cost to you.
Sometimes, it’s combination of any two or more of those reasons.
It’s up to you to ask the questions and understand what you are and are not receiving as services, when they’re available to you, what’s included and not included with those services, and any limitations involved with those services.
This is YOUR business asset. A driving force of your visibility and credibility as a small business owner online (AND off), and it’s your responsibility at the end of the day to know if WordPress Website Needs Maintenance and who is responsible – so own it.
For more great tips & information, or to find out about solutions offered by Back2Basics to help you achieve your goals or tackle your brand management tasks, make sure to contact a local team member today for quick 5-10 minute overview of your goals and concerns.