COVID-19 has been nothing if not a huge shock to business and community. While the pandemic and community health orders are making it increasingly more difficult for some organizations to operate, many businesses can still find a powerful path forward with some creativity and adjustment to their current messaging, systems and operations. Continue Thriving Amidst Today’s […]
brand management
Managing the Client Experience & Creating a Long-Term Advocate
Managing the client experience can be a challenge from time-to-time, especially if the client’s expectations are skewed! And, knowing if the client is feeling apprehensive, confused or upset is always as clear cut as mad cat in the shower. If you’re not careful, you could be reading about a “bad” situation through a published, public, […]
